If for some reason you are not 100% satisfied with your merchandise we will gladly accept unworn, unwashed or prior defective merchandise for return or exchange, within thirty (30) days from the shipping date. (Please keep in mind that since this is workout wear, we can only accept items that have been unworn and unwashed. Thank you for understanding this policy!)
You will have to pay shipping one way back to us, however,if you are exchanging it for another item, shipping will be free on the new item selected for exchange!
Please allow one to two (1-2) weeks for returns to process. If you need to review your return or have any other questions please feel free to contact us.
We will either send your exchange right out to you once we receive your return, or process your refund quickly. (Original shipping charges are non-refundable – we’re sorry!) Please be sure to include your order number, full name, email address, phone number, and whether you’d like a refund or an exchange.
(Remember that if you are ordering a more expensive item, your credit card with be charged for the difference. If your new item is less expensive, you will receive a credit.)
All items for return or exchange must be:
- In new condition (unwashed, unworn)
- Any original tags attached
- Shipped back to us within 30 days from shipping date
To start the return/exchange process, please fill out this form:
Once completed, we’ll send you the form to print and include in your shipment.
Send Returns and the form to:
Still Sassy Sister Inc
1860 North Fort Harrison
Clearwater, FL 33755
If you have any concerns at all about your return, please contact us!
Our standard shipping is through the United States Postal Service and packages are shipped Priority Mail with tracking. ***Custom order may take up to two weeks for delivery.
If you desire faster shipping or would prefer a different courier for your shipment, those options and pricing are available for you to choose at checkout. Rates are calculated real time according to the service you request and their rate calculations, according to where your item is being shipped.